SHIPPING INFO
We only support carbon neutral shipping, offsetting any kms our brand has travelled to get to you
AUSTRALIA
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All orders are sent via Australia Post from our HQ in Western Australia with a confirmation email and tracking number. Please visit www.auspost.com.au for their policies.
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Please allow up to 5 business days for order processing.
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For regional areas, please allow an additional 3-5 days for delivery
INTERNATIONAL
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All orders are sent via Australia Post from our HQ in Western Australia with a confirmation email and tracking number. Please visit www.auspost.com.au for their policies.
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Please allow up to 5 business days for order processing.
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International orders may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees.
LOST OR DAMAGED
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Please ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately.
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We are unable to refund or replace orders due to incorrect shipping addresses, left, lost or stolen packages.
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If by chance your order arrives damaged, please contact us at hello@lilas.com.au with your order number within 72 hours of receiving for further assistance.
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For further assistance regarding the delivery of your package - please reach out to hello@lilas.com.au.
Thank you for your patience and understanding!